Returns & Exchanges

At Sige Mart, we prioritize the freshness and safety of your food. If your order arrives damaged or incorrect, we offer a hassle-free return or replacement process within 24 hours of delivery.

Return Process

• 1.
  Inspect Your Delivery

  Examine your items immediately upon arrival to ensure everything is fresh and matches your order summary.

• 2.
  Contact Support

  Email our support team or use the in-app chat within 24 hours, providing your order number and clear photos of the issue.

• 3.
  Verification Process

  Our quality assurance team will review your claim to verify the condition of the perishable items and approve the request.

• 4.
  Refund or Replacement

  Once approved, choose between a full refund to your original payment method or an immediate redelivery of the correct items.